A customer making a purchase through the Website may cancel the transaction subject to and in accordance with the provisions of the Israeli Consumer Protection Law, 5741–1981, and the regulations promulgated thereunder (hereinafter: the “Consumer Protection Law”).
5.1.1 In accordance with the Consumer Protection Law, customers of the Company who have ordered a product classified as a dietary supplement are not entitled to cancel the transaction. Nevertheless, in exceptional circumstances only, and as a gesture of goodwill beyond the requirements of the law, the Company may, but shall not be obligated to, permit customers to cancel such transactions in accordance with Sections 5.2, 5.3, and 5.4 of these Terms in connection with the purchase of dietary supplements.
5.2 Cancellation of a Transaction / Sale by the Customer Prior to Shipment:
If a customer wishes to cancel a transaction or sale before the order has been shipped, the customer may do so by sending a cancellation notice by email to: [email protected].
5.3 If a customer has not completed the order, including due to failure to provide the name and details of the payment method, within 14 days from the date the order was placed, the Company may cancel the order at its sole discretion.
5.4 Cancellation After Shipment:
A product may be returned within 14 days from the date of receipt, provided that it has not been used and remains in its original packaging. The product is intended for personal use only; therefore, opening the packaging shall be deemed use of the product.
5.5 Cancellation Fees:
In accordance with the Consumer Protection Law, the Website Operator may charge the customer a cancellation fee in the event of a cancellation that is not due to a defect or non-conformity, in an amount equal to 5% of the product price or NIS 100, whichever is lower.
In the event of a cancellation that is not due to a defect, the customer shall return the product, at the customer’s expense, to the Website Operator’s warehouse at the address provided to the customer. If the customer requests that the product be collected from the location to which it was delivered or from another location, subject to the Website Operator’s approval, the customer shall bear the applicable collection/shipping fee of NIS 40.
5.6 Inspection of the Shipment:
Customers are requested to inspect the contents of the shipment immediately upon receipt and compare them with both the order and the invoice provided with the shipment, without delaying the delivery courier. For any questions or inquiries regarding the delivered order, customers may contact Customer Service through the “Contact Us” section of the Website within 24 hours of delivery.
If the product received is defective in any way, the Company will arrange for a replacement product to be supplied to the customer at the Company’s expense.